Terms of service
Description of the Services
Nazakah.com allows its members who ratify the agreement to order from its vendors online.
Nazakah.com provides a way for you to communicate your orders to delivery shops displayed on this website.
The purpose of this site is to provide a simple and convenient service to consumers, linking them to shops in their area that offer various product lines. Interactive collections that allow customers to build and submit orders at the click of a button.
We have created the website to serve as a gifting online market. Nazakah.com is a commercial service for online gifting.
Nazakah.com does not sell or interfere in any way in the production of any products delivered by the shops. But what this online market offers to the users is only providing the ability to search for and find local shops that deliver. The shops are obligated to comply with country local laws, rules, regulations, and standards pertaining to product preparation, sale, marketing and safety.
However, it is important for users to understand that Nazakah.com does not in any way independently verify the credentials, representations or products of shops, the ingredients or the quality of any products, or that a shop is in compliance with applicable laws. Buyers must make themselves comfortable through information provided by shops on the website or as requested by buyers directly from the shops as to the quality and reliability of the shops, as well as to their compliance with applicable laws.
Nazakah.com does not in any way guaranty the quality of any product or that any product complies with applicable laws and does not guarantee matching the items displayed on the site of what is actually provided to the users.
In addition, a shop may represent that product preparation is in accordance with special standards such as "organic," "macrobiotic" or allergen-specific standards such as "nut-free", "gluten-free", or "lactose-free". However, Nazakah.com does not independently investigate or verify such representations.
Nazakah.com shall not be liable or responsible for any product or services offered by shops that is unhealthy, is the cause of injury, that is otherwise unacceptable to buyers or that does not meet the expectation of buyers in any manner.
Buyers are solely responsible for verifying the accuracy of delivery addresses, and Nazakah.com shall have no liability or responsibility for any such erroneous addresses. All product preparation and deliveries are the sole responsibility of the shops accepting the order. Please be aware that the shops will do everything they can to meet the delivery time specified, however delivery times may be affected by factors beyond their control and therefore cannot be guaranteed.
How to make order and how it is processed
Once you have selected your order from the collection of your chosen Delivery shop you will be given the opportunity to submit your order by clicking on “Checkout” button. Please note it is important that you check the information that you enter and correct any errors before clicking on the “Checkout” button since once you click on this input errors cannot be corrected. On receipt of your order, Nazakah.com will begin processing your order and we will send a message on the final page that your order has been received and sent successfully to the shop. Where any payment you make is not authorized you will be returned to the previous page on the website and we shall not be obliged to provide the services.
You have the right to cancel an order up to 24 hours from placing the order on our website.
While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel any order that is based on inaccurate information.
Visitor material and conduct
You are prohibited from posting, uploading or transmitting to or from this website any material that:
Breaches any applicable local, national or international law;
Is unlawful or fraudulent
Amounts to unauthorized advertising; or
Contains viruses or any other harmful programs.
You may not misuse the website (including by hacking).
Any comments or feedback that you submit through the website must not:
contain any defamatory, obscene or offensive material;
promote violence or discrimination;
infringe the intellectual property rights of another person;
breach any legal duty owed to a third party (such as a duty of confidence);
promote illegal activity or invade another’s privacy;
give the impression that they originate from us; or
be used to impersonate another person or to misrepresent your affiliation with another person.
The prohibited acts listed in the above paragraphs are non-exhaustive. You will pay Nazakah for all costs and damages which it incurs as a result of you breaching any of these restrictions.
Nazakah will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or location of anyone posting any material in breach of the above paragraph.
You may not access or use the website for any other purpose other than that for which Nazakah.com makes it available. The website is for the personal use of users only and may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by Nazakah.com. In case of any prohibited activities committed by the user, the company has the right to suspend, block or terminate the user's membership and prevent his access to log in the service. Prohibited activities include but not limited to the following:
criminal or tortuous activity, including child pornography, fraud, trafficking in obscene material, drug dealing, gambling, harassment, stalking, spamming, copyright infringement, patent infringement, or theft of trade secrets;
advertising to, or solicitation of, any user to buy or sell any products or services, unless authorized by Nazakah.com;
systematic retrieval of data or other content from the website to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from Nazakah.com;
making any unauthorized use of the Nazakah.com services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email;
engaging in unauthorized framing of or linking to the website;
transmitting chain letters or junk email to other users;
using any information obtained from the website in order to contact, advertise to, solicit, or sell to any user without their prior explicit consent;
engaging in any automated use of the system,
such as using scripts to add friends or send comments or messages, or using any data mining, robots or similar data gathering and extraction tools;
interfering with, disrupting, or creating an undue burden on the website or the networks or services connected to the website;
attempting to impersonate another user or person;
using the username of another user;
selling or otherwise transferring your profile;
using any information obtained from the website in order to harass, abuse, or harm another person;
using the Nazakah.com service as part of any effort to compete with Nazakah.com or to provide services as a service office;
deciphering, decompiling, disassembling or reverse engineering any of the software comprising or in any way making up a part of the website;
attempting to bypass any measures of the website designed to prevent or restrict access to the website, or any portion of the website;
Harassing, annoying, intimidating or threatening Nazakah through any medium of communication or to any of its employees or agents engaged in providing any part of Nazakah services to you.
displaying an advertisement, or accepting payment or anything of value from a third person in exchange for your performing any commercial activity on or through the website on behalf of that person, such as posting blogs or bulletins with a commercial purpose;
deleting the copyright or other proprietary rights notice from any Contribution or Nazakah.com Content; and
using the website in a manner inconsistent with any and all applicable laws and regulations.
Any other suspected malicious activities on Nazakah.com website or applications.
Authority of Nazakah.com
Nazakah.com may temporary suspend or completely cease the system operation at any time.
Nazakah.com shall not have any responsibilities against the members of Nazakah.com or any third parties due to the temporarily suspension or completely cessation of the system operation.
The user name and password shall be displayed and approved after the filling of the application parts to be submitted to the clients by Nazakah.com. Nazakah.com may prevent its clients who have filled in all parts or have connected although they have passwords from having a new password or from using their passwords for an indefinite period of time if it is deemed necessary by Nazakah.com.
Nazakah.com does not warrant that its services shall be provided on time in a secure and complete way, the results obtained from the services shall be correct and reliable, and that the service quality shall meet the expectations.
Nazakah.com has the right to back-up and delete all or some of the files, messages which are provided by the members during the use of services for some periods deemed suitable by Nazakah.com. Nazakah.com shall not be held responsible for back-up and delete processes.
Nazakah.com has the ownership and copyrights arising from the ownership of the information, documents, software, designs, graphics and etc. which are produced by itself and/or bought from outside.
The sales of Nazakah.com are limited to the current availability of products of the shops provided in Nazakah.com. Nazakah.com is not responsible for any item ordered and not delivered by the shop due to unavailability.
Nazakah.com has right to post any information, documents, software, designs, graphics, etc. (such as the messages, poets, reports/news, file posted to the bulletin board) which are member generated and uploaded to the system by the members and/or to transmit them to another place within the site deemed as appropriate by Nazakah.com. It is probable that this information is copied and/or posted by other users. In such cases, the users shall not demand any royalty from Nazakah.com
The obligation to change the information in relation to the price and product specifications, which are provided to sell in Nazakah.com, belongs to the companies which have cyber shops in Nazakah.com. In the event of any misinformation relating to the price and specifications of products, Nazakah.com may correct this mistake by cancelling the order.
Nazakah.com may provide transition for a member to other websites. In this case, the member agrees that Nazakah.com shall not be responsible for the context of the websites, which the member may access through its site.
Nazakah.com may make any changes in the implementation of this agreement, and amend the existing articles or add new articles for the purpose of complying with any technical necessities and legislation which shall come into being in the future.
Nazakah.com may change in time the services for which any membership is not required to a form, which requires membership. Nazakah.com may provide addition services, change some of the services partially or completely, or transform into a paid service.
This site may be unavailable at certain times to allow for maintenance and upgrades. Although we will endeavor to notify customers in advance of any service unavailability, this cannot be guaranteed, and we reserve the right to alter or withdraw the service at any time.
Guidelines for Reviews
Reviews are approved based on the following criteria:
Reviewers must have had an experience with the shop firsthand.
Nazakah.com are not obligated to approve reviews on the site. A subset of the potential reasons for rejection are:
Offensive Language: Profanity, abusive, racist, and hate language is not tolerated in our interactive sections.
Irrelevant or non-indicative content
Discrimination based on the grounds of religion, race, gender, national origin, age, marital status or disability.
References to illegal activity or uncorrelated references towards society’s traditions and values.
Conflicts of interest: Competing shops are not allowed to post negative reviews. Violation of this might result in permanent removal from our website.
Allegations of health code violations.
Outdated and obsolete information
Reviews are not endorsed by Nazakah.com, and do not represent the views of Nazakah.com, our parent companies, our subsidiaries. Nazakah.com does not assume liability for any review or for any claims, liabilities or losses resulting from any use of our sites, or information on our site.
OWNED BY Nazakah.COM
Reviews are owned by Nazakah.com exclusively in perpetuity. We have the right to reproduce, modify, translate, transmit, and/or distribute all materials relating to reviews. Nazakah.com is under no obligation to pay the author or anyone else for their reviews.
An order may be subsequently cancelled by a shop after you have received a confirmation that it has been sent to the shop. Nazakah.com and our partner shops reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.
Restrictions for Non-Personal and Non-Commercial Use
You agree that the consequences of commercial use or re-publication of content or information of Nazakah.com may lead to serious and incalculable monetary compensation that may not be a sufficient or appropriate remedy and that Nazakah will be entitled to temporary and permanent injunctive relief to prohibit such use.
During any product delivery made by shops, if the client is not available in the address specified in the system, the product ordered by the client shall not deliver to anywhere else. Within the framework of such a case, the member must accept all legal responsibilities arising from ordering a product to an address where the recipient does not exist.
In relation to any product returns, the terms of product return belonging to the shops are applied. Nazakah.com does not undertake any responsibilities for the disputes, which may arise from terms of product return belonging to the shops.
Nazakah.com takes customer satisfaction very seriously. In the case of problems with your order, please contact Nazakah.com through our live chat or by email and we will assist you. In appropriate cases, if you have already been billed by Nazakah.com, Nazakah.com will issue full or partial refunds. In the following cases: if you did not receive your order or received an incorrect order, you may be issued a full refund; if part of your order is missing, we may issue a partial refund. In every event, we will do our best to ensure your satisfaction.
1. Customer can choose between different payment methods provided on the platforms, which are currently the following: Local debit cards and credit cards.
2. Nazakah reserves the right to provide other payment methods or to no longer offer certain payment methods.
3. Customer bindingly chooses the payment method when placing the respective order, provided that the customer chooses an online payment method, the payment will be processed by an external online payment provider cooperating with Nazakah.
4. Card data will be stored for future orders by the external online payment providers, on the condition that the customer has given consent to the storage and future usage.
5. Customer is obliged to ensure sufficient cover of the respective account or, when using credit card, to use the credit card only within the card transaction limit. Customer has to refrain from causing unauthorized debit charge backs.
Price and Payment
Once your order has been accepted, this represents an agreement between you the customer and the shop. The shop has sole responsibility for this order. When you have chosen to pay with credit or debit card on the Site, then the transaction is processed by Nazakah.com as agent of the shop. Delivery charges are calculated per order and based on the policy of the individual shop. Any delivery charges or any other fees will be displayed clearly in your Order Summary.
Debit / Credit Cards:
You may cancel the order if the delivery time exceeded the shop delivery promise time; your paid amount will be refunded back to your account.
The customer order cancellation is limited to a maximum time of 5 minutes from the time of placing the order.
The customer refund procedure might take 2-7 working days to process on the Debit /Credit Cards bank payment gateway. The customer has to follow on with the bank in case of any delay in crediting back the customer’s account with the amount previously paid by the customer. We will send an email to the customer that contains a printout of the refund advice printed from Debit / Credit Cards bank payment gateway as reference in case the customer wants to revise the bank with.
Customers using the Debit / Credit Cards facility are requested to be available on their respective contact numbers.
The customer would be reimbursed by Nazakah in case the shop faced the inconvenience of a missing item (Reimbursement applicable only for the missing item and is subject to the shop’s own reimbursement policy).
Credit or Debit cards used in placing orders through the online payment gateway on Nazakah.com website or applications must belong to the user. Otherwise, the user must attain the legal permission from the card owner to perform the transaction.
The customer is entirely liable for placing an order using the Debit / Credit Cards facility after carefully reading all the terms & conditions.
Validity of Nazakah.com Records
In the disputes which may arise in relation to this agreement, the member agrees, states and warrants that any bookkeeping entry, microfilm, microfiche and computer records constitute a valid, binding, absolute and exclusive evidence; this article has the characteristics of an evidential contract, and that the member waives in advance all kinds of objections to the specified Nazakah.com records and the right to tender an oath in relation to the fact that these records are kept in due form.
Governing law & competent
These Website Terms shall be governed by and construed in accordance with the law. Disputes arising in connection with these Website Terms (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the courts.
*You may not, for example, incorporate the information, content, or other material in any database, compilation, archive or cache. You may not modify, copy, distribute, re-publish, transmit, display, perform, reproduce, publish, reuse, resell, license, create derivative works from, transfer, or sell any information, content, material, software, products or services obtained from the site, except as specifically noted above. Except as specifically authorized by Nazakah, you may not deep-link to the site for any purpose or access the site manually or with any robot, spider, web crawler, extraction software, automated process or device to scrape, copy, or monitor any portion of the site or any information, content, or material on the site. Nazakah reserves all of its statutory and common law rights against any person or entity who violates this paragraph. You may not link or frame to any pages of the site or any content contained therein, whether in whole or in part, without prior written consent from Nazakah. You may become a "fan" of the site or share links to the site via social networking technology reference on the site. Any rights not expressly granted herein are reserved.
Intellectual Property Rights
The content on the website ("Nazakah.com Content") and the trademarks, service marks and logos contained therein ("Marks") are owned by or licensed to Nazakah.com and are subject to copyright and other intellectual property rights under state of Kuwait and international conventions. Nazakah.com Content includes, without limitation, all source code, databases, functionality, software, website designs, audio, video, text, photographs and graphics. All Nazakah.com graphics, logos, designs, page headers, button icons, scripts and service names are registered trademarks, common law trademarks or trade dress of Nazakah.com in Kuwait and/or other countries. Nazakah’ trademarks and trade dress may not be used, including as part of trademarks and/or as part of domain names, in connection with any product or service in any manner that is likely to cause confusion and may not be copied, imitated, or used, in whole or in part, without the prior written permission of Nazakah.com. Nazakah.com Content on the website is provided to you "AS IS" for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcasted, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners. Systematic retrieval of data or other content from the website to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from Nazakah.com is prohibited.
Provided that you are eligible to use the website, you are granted a limited license to access and use the website and the Nazakah.com content and to download or print a copy of any portion of the Nazakah.com content to which you have properly gained access solely for your personal, non-commercial use. Nazakah.com reserves all rights not expressly granted to you in and to the website and Nazakah.com Content and Marks. If you download or print a copy of the Nazakah.com content for personal use, you must retain all copyright and other proprietary notices contained therein. You agree not to circumvent, disable or otherwise interfere with the security related features of the website or features that prevent or restrict use or copying of any Nazakah.com content or enforce limitations on use of the website or the Nazakah.com content therein.
By posting contributions to any part of the website, you automatically grant, and you represent and warrant that you have the right to grant, to Nazakah.com an irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide license to use, copy, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part) and distribute such contributions for any purpose, commercial, advertising, or otherwise, on or in connection with the website or the promotion thereof, to prepare derivative works of, or incorporate into other works, such contributions, and to grant and authorize sub licenses of the foregoing.
Nazakah.com has the right, in our sole and absolute discretion, to (i) edit, redact or otherwise change any contributions, (ii) re-categorize any contributions to place them in more appropriate locations or (iii) pre-screen or delete any contributions that are determined to be inappropriate or otherwise in violation of this Agreement.
Links to and from other websites
As a courtesy to you, the site may offer links to other websites. Some of these websites may be affiliated with Nazakah.com while others are not. Nazakah.com is not responsible for the contents of any website pages created and maintained by organizations independent of Nazakah.com. Visiting any such third-party website pages is at your own risk. Nazakah.com has no control of these third-party website pages, nor can it guarantee the accuracy, completeness, or timeliness of information in third-party website pages. Your use of such information is voluntary, and your reliance on such information should be made only after independent review. References to commercial products or services within any such third-party website pages do not constitute or imply an endorsement by Nazakah.com. By using the site, you acknowledge that Nazakah.com is responsible neither for the availability of, nor the content located on or through any third-party website pages.
Limitation of Liability
To the extent permitted by law, Nazakah.com provides this site and content on an "as-is" and "as available" basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of this site, or that it will be timely or error-free, that defects will be corrected, or that the site or server that makes it available are free of viruses or other harmful components. Subject to the previous paragraph, neither Nazakah.com nor Nazakah.com directors, officers, agents, employees or contractors shall have any liability for any direct, indirect, special or consequential losses or damages (including without limitation, damages for loss of business or loss of profits), arising in contract, tort or otherwise from the use or inability to use this site. Nothing in these terms shall exclude or limits liability for death or personal injury resulting from our negligence or that of our agents or employees.
THE INFORMATION, CONTENT, PRODUCTS, SERVICES, AND MATERIALS AVAILABLE THROUGH THE SITE (WHETHER PROVIDED BY Nazakah.COM, YOU, OTHER USERS OR OTHER AFFILIATES/THIRD PARTIES), INCLUDING WITHOUT LIMITATION, FOOD/PRODUCT ORDERS, SUBMISSIONS, TEXT, PHOTOS, GRAPHICS, AUDIO FILES, VIDEO, AND LINKS, ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NAZAKAH.COM DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NONINFRINGEMENT, FREEDOM FROM COMPUTER VIRUS, AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE.
Questions about the Terms of Service should be sent to us at email@example.com.